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Customer Service Representative - State Farm Agent Team Member

Full Time in Fallston, MD

Responsive recruiter
Replies within 24 hours
Benefits
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
About our AgencyAs a 25-year State Farm Agent and a proud second-generation agent, I bring decades of experience and dedication to serving our community. Our team of five is looking to grow with the addition of a sixth member to continue delivering top-notch service to our valued customers.
We offer competitive benefits, including a 401K plan, paid vacation, sick, and personal days, along with team bonuses. Our office culture is rooted in creating a friendly and welcoming atmosphere where customer service is always our top priority.
Beyond work, we enjoy spending time together as a team through fun activities outside the office, strengthening our bond and celebrating our successes. With a background in coaching youth sports, I’m passionate about teamwork, leadership, and making a positive impact. Join us, and be part of a supportive team that values both professional and personal growth.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Bryan Michaels - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $38,000.00 - $44,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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